Denei (hereinafter referred to as “we,” “our,” or “us”) deeply recognizes the importance of the personal information entrusted to us by our guests and is committed to protecting it thoroughly in accordance with the following Privacy Policy.
To ensure that you can relax and enjoy a mindful, unique experience through our tours and activities (hereinafter referred to as the “Services”), we strictly comply with all applicable laws and regulations and strive for the appropriate handling of personal information.
1. Collection of Personal Information
We collect personal information through lawful and fair means when you book our Services, make inquiries, or respond to surveys. This information may include:
- Name and contact details (email address, phone number)
- Nationality and language preferences
- Other information necessary for the safe operation and special arrangement of the Services (age, dietary allergies, physical accessibility requirements, etc.)
2. Purpose of Use
We use the collected personal information only within the scope of the following purposes and will not use it for any other intent without your prior consent:
- To manage your bookings and send confirmation communications regarding the Services.
- To ensure your safety and provide smooth guidance on the day of the tour.
- To respond to your inquiries, consultations, or requests for information.
- To analyze statistical data (in a non-personally identifiable form) to improve our Services and develop new cultural experiences.
3. Disclosure and Sharing with Third Parties
We will not disclose or provide your personal information to third parties without your prior consent, except as required by law. However, to ensure the smooth operation of our Services, we may share or entrust the minimum required information within the following scope:
- Booking Management System and Payment Processors: Our Services utilize the booking management platform “JTB BOKUN” and affiliated secure payment providers. Your booking and payment information is securely encrypted and processed through these systems.
- Local Partners (Temples, Instructors, etc.): To ensure the proper execution of your tour (e.g., seating arrangements at Juse-in or allergy accommodations), minimal necessary information will be shared with partners who have agreed to strict confidentiality.
4. Safety and Security Measures
We implement appropriate security measures, including unauthorized access prevention and information management systems, to protect personal information against leakage, loss, or destruction.
5. Access, Correction, and Deletion of Personal Information
If you wish to request the disclosure, correction, addition, or deletion of your personal information, we will verify your identity and respond promptly within a reasonable scope. Please reach out to us using the contact information below.
6. Changes to the Privacy Policy
We may review and update this Privacy Policy from time to time due to changes in laws or the nature of our Services. Any updates will be promptly published on this website.
7. Contact Information
For any inquiries regarding this Privacy Policy or the handling of personal information, please contact us at:
- Brand Name: Denei Experience
- Website: https://denei-experience.com/
- Contact: https://denei-experience.com/contact/
Enacted: May 8, 2026